Terms and Conditions of Business
All prices are subject to VAT at the current rate. Prices will depend on time spent on each case, drugs, materials, consumables and diets used. Details of our fees are available on request.
Methods of payment
Accounts must be settled at the end of consultation, upon collection of drugs/food or at the time of collecting your pet. You can pay using the following:
Credit/Debit card: Visa, Mastercard, Solo, Maestro
Any accounts that are not settled at the end of the month will incur a surcharge which may be deducted if the account is settled promptly. After due notice, any accounts that are overdue may be referred to a Debt Collection Agency and further charges will be levied in respect of costs incurred in collecting the debt.
Estimates for Treatment costs
We are happy to provide written estimates outlining the likely costs of treatments and procedures but please be aware that they will only be an approximations and subject to changes.
Complaints and standards
If you wish to complain about the service or treatment provided by us, please either speak to a member of staff directly, contact us via telephone or write to us. We take complaints very seriously and will do our very best to resolve any issues.
Ownership of records
Case records and similar documents are the property of and shall be retained by Acorn Veterinary Centre. We may pass on these documents to any veterinary or referral practices upon request.
Out of hours cover
During times when the Practice is closed and your pet requires medical attention, please call Vetsnow 01905780404
Out of Hours fee before 11:00pm: £107.00
Consult fee: £46.00
Out of Hours fee after 11:00pm: £145.00
Consult fee: £46.00
In patient care
Hospitalised animals are cared for throughout the day by veterinary surgeons and nurses on duty. We do not provide 24 hour cover but will check on any inpatients staying overnight at the end of surgery and where it is feasible during the night.
Prescriptions and written prescriptions are available upon request from our Practice. Our veterinary surgeon may prescribe POM Vs (prescription only medication) only for animals under his or her care. The general policy of this Practice is to re-assess an animal requiring repeat prescriptions every 3 months (every 6 months for flea and worming treatment) but this may vary according to individual circumstances. The standard charge for a POM examination is £10.00
No addition or variation of these terms will bind the practice unless it is specifically agreed in writing and signed by the practice principle. No agent or person employed by, or under contract with the practice has the authority to alter or vary these conditions in any way.